Support
Stuck, confused, or just want to say hi?
Every app I ship sends its support requests here, to one inbox — mine. Answers below, and if none of them fit, write to me directly.
support@moetalaat.comFate — quick help
Fate app pageGetting started
Open Fate, sign in with Apple, Google, or email, and tap + in the tab bar to draw your first card. Any tarot deck works.
Camera & photos
Fate needs camera and photo-library access to capture or pick a card. Photos are only accessed when you choose one.
Privacy
Readings, photos, and notes live in your private Firebase account. No third-party analytics or trackers.
Deleting your data
Delete any single reading from History, or wipe your whole account from Settings → Delete account.
Frequently asked questions
Do I need to use a specific tarot deck for Fate?+
No. Fate works with any tarot deck — Rider-Waite, Marseille, Thoth, indie decks, anything. The AI identifies the card from your photo and interprets it using standard tarot symbolism.
How does the reading get generated?+
Your card photo is resized on your device and sent to a Firebase Cloud Function. The function passes the photo to OpenAI's vision model (currently gpt-4o-mini) along with your direction (upright or reversed) and any intention you typed in. The model writes a 3–5 paragraph interpretation, which streams back to your phone as it's generated.
Are my readings stored somewhere?+
Yes — every reading you generate is saved automatically to your private Firestore collection so you can look back at it. The card photo lives in Firebase Storage under your user ID, and only you (signed in to your account) can read it.
Is OpenAI training on my card photos?+
No. Submissions through OpenAI's API are not used to train OpenAI's models, per their API data usage policy. The photo is sent only when you tap to generate a reading, and only to produce that reading.
The card was misidentified — what should I do?+
Try again with a sharper, more centered photo (the card should fill most of the frame, lit clearly, no other cards in the shot). If it's still wrong, that's a limitation of the AI's vision model — let me know which card and what it was called so I can improve the prompt.
What's the difference between upright and reversed?+
In Fate, left-to-right gives you the traditional / upright interpretation. Right-to-left gives you the reversed / shadow-work reading — same card, deeper or inverted meaning. Toggle the direction before tapping Generate.
Is Fate available on Android?+
Not in v1. Fate is currently iPhone only and requires iOS 17 or later. Android may come later if there's demand.
How do I delete my account?+
Open Settings, scroll to the bottom, and tap Delete account. You'll be asked to type DELETE MY ACCOUNT to confirm. Once you do, every reading, every uploaded photo, your user document, and your authentication record are removed permanently.
Does Fate cost anything?+
Fate is currently free. If paid features arrive later, you'll see them clearly in-app before any purchase.
Still need help?
One developer, one inbox. Write in and you’ll get a real reply.
support@moetalaat.comSee also: Fate Privacy Policy · Fate Terms of Service